GLOBAL SUSTAINABILITY

"Today, business operates in a global marketplace, and therefore, the need for standardization of the way we manage business operations is important for the quality of service or product.

We are all partners in sustainability of our world's Quality, Environment, Health & Safety management, impacting millions of people around the world. Global adversity trends include: depletion of natural resources, climate change, water quality, extinction of animals, quality control on products, globalization - carrying out business, living with greater job insecurity.

Solutions to improve global adversity include: Management of Business Operations and our resources to remain competitive on a global basis. We need to identify and manage our risks in business whether related to the quality of the product/service we offer or to environment, health and safety and financial. The way we manage has an impact not only on our business, but our communities, country and the international marketplace.

The international standards for management systems has been the growing criteria (framework) used by businesses around the world to implement effective and efficient management systems for Quality - ISO 9001, Environment - ISO 14001 and Occupational Health and Safety - OHSAS 18001. Internal and third party audits verify the conformance of the management system to international standards.

Small and medium enterprises (SME) make up the majority of businesses today and it is too costly for them to implement management systems to international standards to keep competitive in the export marketplace. This is the reason Pilot developed the first international on-line E-learning to assist the SMEs.

Management systems to international standards also assists foreign professionals in job opportunities globally."

Jayne Pilot, President

MISSION STATEMENT

   Content

Our Mission is to provide cost effective services and resources through training to individuals, government and businesses (SMEs) in understanding, implementing and improving management systems for environment, health and safety, quality and auditing to international standards developed by the International Organization for Standardization - ISO, following Pilot's "Three Step Process - Identify, Insure, Improve"TM.

Pilot Performance Resources Management Inc.,
based in Brampton, Ontario, Canada specializes in
Management Systems to international standards:
Quality, Environment, Health & Safety -
Training, Consulting, & Auditing.

To assist the SME's and foreign professionals, Pilot since 1994 built training programs, resources, tools, as well as a 3 Step process approach for management system implementation. The 3 Step Process is outlined in their ISO 9001 book and in their E-learning which was the first International E-Learning to assist in understanding and implementing management systems to ISO standards.

   Mission Statment

   Pilot's Background

   ISO Series Information

   Understand ISO 14001

PILOT PERFORMANCE BACKGROUND

Jayne Pilot, President, CEA, EMS(LA), CPEA
Auditor/Trainer/Consultant
International Speaker/Author
on management systems and auditing to International Standards.

Jayne Pilot, President, is a visionary, and industry leader. Their awards clearly outline her business focus 1) Women's Executive Network, Top 100 Women in Canada Award 2004, 2) City of Brampton Economic Development and Board of Trade in 2006 and 2002 Award of Merit for Outstanding Business in - MS to international standards, 3) Pinnacle Award for Women of Distinction, 1999.
In the environment field, where she was District Manager for Canada, with a Fortune 500 Company - Browning Ferris Industries (Medical Waste Management), she received President's award for starting international environmental firsts for the company - international waste disposal, diabetic depot system and pharmaceutical disposal. She has assisted in many new technologies in the environmental field from Diaper Recycling to Waste to Energy.
Jayne Pilot is an Ambassor for the City of Brampton and believes in putting back into the community. She has co-chaired the Algonquin Power Waste to Energy Public Liaison Committee since 1993 and is committee member on many associations.

Leader: Auditor Training

Jayne Pilot, has been a leader in the development of environmental management system auditing and implementation in Canada and the US. She assisted in the development of auditor certification as a committee member of the Canadian Plenary Group and as Director with the Canadian Environmental Auditing Association (CEAA). Pilot assisted in writing the Body of Skills and Knowledge (BOSK) in Canada and USA's Board of Environment, Health & Safety Auditor Certifications (BEAC) requirements, as well as assisting major Registrars in the development of their auditor training and protocols.

Leader: Implementation of Management Systems

Pilot has increased business success in developing management systems to meet international standards for quality, environment, health & safety by providing cost effective training, tools and a "Three Step Process" for its implementation. Her goal is to assist small and medium sized enterprises (SMEs) around the world through their E-learning, Webinars and ISO 9001 Book, providing cost effective resources that would assist them in being competitive in the global marketplace. She is making these resources available around the world through Partnerships.

Benefits of ISO Management Systems Internet Learning (E-Learning)

E-learning for business, students, educators, foreign professionals provides accessibility to management system training which can be done any time, anywhere, at participant's convenience. It provides time savings in learning with greater retention. Tools are provided to assist in implementation, in an easy to understand "Three Step Process". This Process significantly reduces management time, effort and corporate expenditures.

What would cost a company $15,000-$25,000 plus, plus in consulting dollars, depending on size of organization, for implementation of one management system, we have provided the resources and tools through our E-learning for around $2,000.00.

At Pilot Performance, we look to be more than a traditional Management Consulting firm. We are continually implementing new ways in making the implementation and auditing of management systems effective and efficient.

Clients include:

Registrars, Government, Industry, Associations, Educational, Private & Public Entities. Services have been provided to top engineering companies, manufacturers, automotive industry, mining, consulting firms, waste management, utilities, chemical industry, etc.

Partners - Sponsorship - Strategic Alliances
Management Systems to International Standards Training

Pilot is looking to form strategic alliances or partnerships with government and companies around the world to provide their "Three Step Process" in management system implementation training to improve sustainability of our global marketplace.

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INTERNATIONAL STANDARDS FOR MANAGEMENT SYSTEMS - ISO

Environmental Management System Series - ISO 14000
Quality Management Systems Series - ISO 9000
Occupational Health and Safety - OHSAS 18001

ISO, the International Organization for Standardization, is a worldwide federation of national standards bodies from around 170 countries around the world. The Standards development is prepared through ISO technical committees. Members of the committees consists of international, governmental and non-governmental organizations.

ENVIRONMENTAL MANAGEMENT - ISO 14000 consists of one standard and several guidance documents including:

• ISO 14001:2004 - Environmental Management Systems -
  Specification with Guidance for Use, which organizations are audited against;
  
• ISO 14004:2004 -Environmental Management Systems -
  General Guidelines on Principles, Systems and Supporting Techniques
  
• ISO 19011:2002
  Guidelines on Quality and/or Environmental Management System Auditing
  

For more information on ISO 14000 see Understanding ISO 14000


QUALITY MANAGEMENT - ISO 9001 Fourth Edition is to come out in 2008.

• ISO 9001:2008 -Quality Management Systems -
  Requirements
  
• ISO 9000:2005 -Quality Management Systems -
  Fundamentals and Vocabulary
  
• ISO 9004:2000 -Quality Management Systems
  Guidelines for Performance Improvements
  
• ISO 19011:2002 -
  Guidelines on Quality and/or Environmental Management System Auditing

OCCUPATIONAL HEALTH & SAFETY - OHSAS 18001 Second Edition came out in 2007.

OHSAS 18001:2007 was developed by the British Standards Institute (BSI) in co-operation with a number of organizations.

For more information on the standards and its implementation, you may wish to purchase Pilot's book on ISO 9001 Quality Management System implementation (ISO 9001:2008) and integration with environment, health and safety. Also refer to our Frequently Asked Questions (FAQ) and Link Page for answers to many of your questions.

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UNDERSTANDING ISO 14001 ENVIRONMENTAL MANAGEMENT SYSTEM

The International Standard ISO 14001 is an environmental management standard. Its intent is to guide organizations in managing the impact their products, services and operations have on the environment. For example their usage of raw materials, resources, technology, systems, emissions, waste, etc. ISO 14001 is the document that organizations can be audited against through self declaration or registration.

The Driving Forces for ISO 14001 - Environmental Management Systems (EMS) are: Stakeholders, Investors, Public, Government, Financial Institutions, Insurance Companies, International Development, Company Managers-looking to improve performance and profits.

In Canada, a precedent has been set regarding a court case which required a company to be registered to ISO 14001, as part of their fine. EMS may provide a defence for due diligence and minimizes potential liability - CYA (Cover your Assets ©). Directors, Managers and even upper management are accountable for all environmental issues within a company.

The benefits of having an EMS is that it requires a company to identify its risks and put in place planning, implementation, monitoring and measurement to ensure controls are in place. It is a voluntary approach. It demonstrates a company's environmental responsibility.

Many companies have found that having an EMS gives them a competitive advantage because companies like to deal with those who manage their environmental issues, i.e. the "GREEN" industries.

The overall objective an EMS satisfies is "continual improvement" of a company's management by setting objectives and targets and evaluating business practices, improving compliance and non-conformities.

By implementing EMS systems, companies have reduced operating costs. They have identified issues in process design, operations and implemented changes resulting in improved resource utilization. Using waste minimization, energy conservation and recycling initiatives, companies operate more cost effectively, giving companies total control of their operations.

- "Performance, Productivity, Profits"©.

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